Ensuring the longevity of your jewelry begins with proper care. We recommend storing your pieces in a dry location and minimizing exposure to water, humidity (like your bathroom), lotions, oils, and sprays whenever possible. These practices will help preserve the life of your jewelry.

While we do use tarnish-resistant materials in the making of each jewelry piece, some metals may patina with time. Many people love this look, but if you don’t, it’s best to follow the above practices more closely.

While we make every effort to select materials that are less likely to cause allergic reactions, we cannot guarantee that they will not cause sensitivities in some individuals. We encourage our customers to be mindful of their own sensitivities and to remove jewelry immediately if any discomfort occurs.

At LENNOX rock & rad, our pieces are lovingly crafted by hand for any one who enjoys them, regardless of race, ethnicity, sexual orientation, gender identity or expression, disability, economic status, or any other diverse background.

At LENNOX, we prioritize ethical practices in every step of our material sourcing. We diligently avoid metals and gems that are obtained through unethical means or which could be harmful to our customer's health. All animal-based materials are thoroughly vetted, and we often source naturally occurring pieces ourselves.

We invite our customers to contact us for local pickup or to make purchases in person at our markets, however, our commitment to sustainability extends to our packaging and shipping materials, which are biodegradable, recycled, or recyclable.

Due to sanitary reasons, returns cannot be accepted once the product has been dispatched.

We understand that choosing the perfect accessory is important, which is why we encourage you to reach out with any questions via our contact form prior to making your purchase.

Returns and exchanges may only be considered on a case by case basis for select instances, such as receiving damaged or defective products. You must contact us within 10 days of receiving your item(s) via our contact form for a return or exchange to be considered.

We're always happy to assist with repairs when they are possible. Please contact us via our contact form to discuss options.